At Room 7 we want you to love your item(s), however, we understand there may be times that you may not be completely satisfied with your purchase and we will be happy to offer a refund, or exchange, as detailed below.
If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of purchase. A full refund and exchange (excluding delivery charges) will be offered at this time. Items which have been returned after the 14 days and up until the 28th day will be credited to the original purchase price with a voucher.
We regret items purchased as a sale item are non-refundable.
It is important to note before returning/exchanging items;
You have 14 DAYS from the date of purchase to return item(s) to us.
On the returns sheet please state clearly the reason for return/exchange, your name, order number and contact details.
In the interests of hygiene, we will not accept any goods that have been damaged, soiled or marked by smoke, deodorant, perfume, tan, makeup, etc. All item(s) must be returned in original wrapping with all tags still attached.
Room 7 will not accept items which have been washed, or worn and washed.
All goods will be inspected prior to shipping and again upon return and refunds/exchanges will only be accepted at the discretion of Room 7.
Due to hygiene reasons, jewellery cannot be refunded or exchanged.
Room 7 has the right to refuse refund/exchange if item(s) are deemed not re-saleable. Refund/exchange is subject to Room 7 discretion.
The item is your responsibility until it reaches Room 7. Room 7 do not accept any liability for returned item(s) that may be lost or damaged in the post, therefore for your own protection ensure all item(s) are fully secured and we recommend you return your item(s) via post, using a reliable delivery/postal service which offer insurance/tracking/scanning services.
The cost of returning the item(s) to Room 7 is your responsibility unless the item is faulty or you have received an incorrect order. If so, please contact us via email at firstname.lastname@example.org or phone Room 7 at (0044) 02871414545.
Once your item(s) have been received in store, Room 7 will contact you via email, telephone or Facebook message.
We will process your return/exchange within 24-48 hours upon receiving your item(s) back into store. Once your item(s) have been received, a refund of your order value, excluding shipping costs, will be made to the original purchasing card or PayPal account.
Refunds may take up to 14 working days to process into your account and Room 7 does not accept liability for the length of time your bank may take to process your refund(s).
An exchange will be offered if item(s) are returned within 14 days of purchase.
All item(s) at Room 7 are carefully examined before shipping, however, if you feel you have received a faulty item please contact via email at email@example.com or (0044) 02871414545 within 14 days or purchase. If your item(s) are faulty we will offer you a refund or replacement (depending on stock availability).
Cancelling Your Order
You have the right to cancel your order for any item purchased for a full refund. You must inform Room 7 via e-mail (firstname.lastname@example.org) or telephone (0044) 028 71414545 within 3 days clearly stating your order number, product and reasons. For orders that are ‘Awaiting Dispatch, ’ it may be possible to cancel your order before it is dispatched. If however, your order has already shipped, you will need to return the order to us as indicated in the returns section. This returns policy does not affect your statutory rights.
When returning items please us the following address;
Room 7 Boutique
7b Pump Street
Email: email@example.com Telephone; (0044) 02871414545 Social Media; @room7boutique on Facebook & Instagram
;@room7boutique7 on Snapchat